TekDoc’s IT Careers

We do whatever it takes to provide tech relief to our customers. That’s why we’re looking for motivated IT experts who aren’t afraid to work hard and play harder.

What’s it like to Work at TekDoc?

Do What You Say

Building credibility means following through with what you’ve said you would do. We set standards and accomplish them — every time.

Do Whatever It Takes

Persistence and diligence are the names of the game, and we’re the masters. We don’t just set expectations for our services; we do whatever it takes to meet and exceed them.

Teach and Learn from the Team

What helps our team succeed is that we are always continuously learning. Our team is full of experts of different backgrounds and paths, and that’s why learning from each other helps us grow as one.

Show You Care

When it comes to our customers, caring is in the details. That’s why we listen to our customers’ needs, suggest solutions based on their unique challenges and put in the extra effort to show that we care.

Do You Have What It Takes?

Jr. IT Support Engineer
Full-Time
Peabody, MA

THE OPPORTUNITY
TekDoc Solutions — a fast-growing managed IT service provider with an exciting work environment — is expanding its engineering team. Specifically, we’re looking for a Junior IT Support Engineer (0-2 years experience) who’s interested in learning new skills, tackling a variety of technology-related challenges and partnering with a diverse client base. Our company provides managed IT services to small and medium-sized businesses in the Greater Boston area.

We look forward to hearing from you! TekDoc offers competitive salary and benefits packages. If interested, send your cover letter, resume and salary requirements to us at jobs@tekdocsolutions.com 

OUR PEOPLE

We may be young, but if you add up our collective years of experience, it pre-dates the invention of the internet. We’re a ragtag bunch of engineers, MBAs and Boston sports fans bound together by a shared passion for technology (and Red Bull). Our entrepreneurial spirit is a cornerstone of our company and is what inspires us to help our fellow Massachusetts-based small businesses harness the power of technology to grow and thrive.

THE TARGET

The ideal profile looks like the following:
• Professional and expert communicator — email, phone and in person
• Patience when dealing with clients who have only basic technological understanding
• Excited to tackle new IT challenges and always hungry to learn
• Goes above and beyond to make clients happy
• Passion for technology
• 0-2 years of IT experience
• High-energy, proactive self-starter who will thrive in a startup environment

THE ROLE

We’re looking for a Junior IT Support Engineer, whose primary responsibilities include:
1) Responding to inbound phone and email requests from our clients
2) Providing Level 1 IT support, e.g.:
• General PC troubleshooting
• User, email and mobile account setup and configuration
• Hard drive and OS installation
• Data backup and recovery
• VPN setup
• Printer troubleshooting
• Phone system and network wiring

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