Boston managed IT services
To resolve our clients’ key technology-related business challenges – and to provide proactive maintenance, service, and support – we’ve spent years developing and perfecting TekDoc Managed Services, which covers all of your IT needs under one flat subscription. Our proactive approach allows us to seek out and resolve issues before they ever become a problem.
What’s in it for you? Just increased efficiency; higher productivity; greater peace of mind; and reduced IT costs, time, and frustration. Many of our clients also report enhanced intelligence and physical attractiveness.
Below is an overview of what's included in our managed IT services bundle.
VoIP phone systems
The gold standard of business email, hosted Exchange runs off a cloud-based server and syncs an employee’s mailboxes across multiple devices. What would happen if your company’s email went down for an hour? For a day?
Fax to email
Automatically receive electronic versions of faxes, in addition to or instead of hard copies. Assuming you can check email on your phone, you can see if a fax has come through even when you’re miles away from your fax machine.
We host clients’ websites and manage their domains, so they don’t have to remember to renew them when that expiration date rolls around… because the last thing you want is your site to go down because someone forgot to pay GoDaddy.
Whether your employees are working from home or on the road, it’s important for today’s small business to provide reliable, speedy, and secure access to the company’s network and shared drives from any location. We make this happen by setting up and managing VPN and other remote access systems for our clients.
Do your employees access company email and files from a personal laptop? From their own mobile phone? From a tablet? We ensure that no matter what device is being used – whether it’s a work-issued or personal devices– that everything is secure.
How important is maintaining and managing a company’s servers? Let’s put it this way – if a server goes down, your network goes down. If your network goes down, you probably can’t access important files or communicate with important people like clients and employees.
Employees complaining about slow computers? It may not be the computers slow at all, but rather it’s the speed of the network that’s the real issue.
One of the more “conceptual” services we specialize in, virtualization is essentially the process of increasing the performance and reliability of your hardware (e.g. workstations, servers, etc.) or network.
Many businesses have a backup solution that’s hosted locally, i.e. in their office. But what if disaster (e.g. fire, flood, etc.) strikes the office rendering the backup solution useless?
Besides the backup itself, provide daily monitoring of the backup solution, and we’re instantly alerted if there’s an issue. We also conduct quarterly testing to make sure everything’s working a-ok. So you can rest assured, you won’t have to worry about losing your precious files!
Using our remote monitoring tool, we’re able to proactively get diagnostics on how everything’s running with regards to our clients’ servers and networks.
Remote & onsite support
Whatever it is our clients need, we help. We set up a remote access system so that we cand diagnose issues from the comfort ofour own offices – which means a quick resolution time for our clients.
Workstation & server support
Unfortunately, hardware doesn’t live forever. But if something breaks and it can be fixed, we’ll fix it. More likely, however, we’ll notify you about at-risk workstations and servers and replace them before something bad happens.
Unfortunately, disaster strikes more often than people think. We work with clients to recover their data and applications, and get everything back up and running as quickly as possible.
We provide, standardize, and manage anti-virus software on every device that’s connected to your network to maximize your protection against possible infections.
Of course, there is no virus protection that’s 100% effective when employees commit big no-no’s like opening suspicious emails from strangers. Should a virus infect a single workstation or your entire network, we’ll work quickly and efficiently to resolve the issue and minimize the damage done.
While all of our engineers are brilliant and good at everything IT-related, we assign the one that’s best equipped to handle your unique business and technology needs.
IT roadmap development
One of the things we pride ourselves on is helping clients plan for the future. We partner closely with them to understand not only their immediate technology needs, but also how will those needs change over the next 6 months, 12 months, and beyond – given how the business is going to change over time.
Ongoing IT advisory services
Acting as if we are our client’s own internal IT department, we constantly provide them with recommendations to ensure that their IT network is running.
Quarterly business reviews
Each quarter we meet with every single one of our clients discuss how things are going, with the objective of understanding which aspects of their IT they’re most satisfied with, and where are there opportunities to focus on enhancing.
Have you ever had to call your cable company because of some trivial issue? After waiting on hold for 35 minutes, it finally dawns on you that this is a colossal waste of your time. When technology-related issues come up at work that require the attention of the provider, we take care of dealing with your IT vendors for you, so you can stay focused on running your business.